1. General

Binding agreement: The following terms and conditions are the rules by which you agree to be bound when registering on our support site.

Amendments: You understand and agree that these terms and conditions can change without notice.

 

2. Providing Support

As a 45connect member it is important to us to make sure that every Member of ours is satisfied with our community. Therefore we have a dedicated Support Team helping you to solve any community-related issues in timely and efficient manner.

3. Where Can You Get a Support

We are providing service-related and community support only via our online Support Site.

Notice that requests received via 45connect comments or messages, email, Twitter or Facebook will take much longer time to process or can be not addressed at all!

Tips:

  • Please, make sure that you’ve studied the Forum or Group and  searched existing topics before creating a new topic.

4. Support Hours

Support requests are being processed on business days from 10:00 to 17:00 (GMT 0.0) in the order they were received. Please note that most of them are handled within 24h, but sometimes you will have to wait 3-4 business days for our response.

5. Extent of Our Support

We only cover support for our community’s unique functions and features, and cannot provide general support on Facebook or third-party websites.

We understand that there is a fine line between what is considered to be support and customization.
Though we will try to help you with any type of requests (including customization that requires only a couple lines of code changing), you must understand that we cannot provide extensive help in terms of modifications.

Moreover, technical support will always take priority over modification/customization requests.

6. What We Can’t Help You With

  • Community modifications and customization;
  • Complex individual server-side issues;
  • Third-party plugins and any other things that are not related to our community directly;

 

7. Support Abuse

We have always provided efficient and FREE Customer Support. But it is clear that some people abuse this service. Please remember, we are not obliged to do it! Put time and thought into what you would like to inquire and do not ask every question that comes to mind without trying to find the answer.

Please do not request for complex customization. You can consider hiring a freelancer instead.

Remember, we do our best to help! So, please, do not offense or threaten our staff if we are not able to provide modifications you are requesting.

Such actions will lead to immediate and permanent ban of your account in our help-desk. In some cases, we will be forced to take legal actions and expose your personal information collected during processing of support requests like (including but not limited) name, email and IP address, ThemeForest username and Purchase code, etc. to third-party organizations or individuals in order to protect our copyrights, intellectual property, safety, dignity, good name, and business reputation (for details refer to section “Privacy Policy” below).

8. Disclaimer

Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Refer to 45connect Membership Terms and Conditions for more details: http://45connect.com/legal/membership

9. Refund

Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to 45connect: http://45connect.com/support

Please note that the 45connect will verify the validity of the claim before a refund is approved.

Refer to 45connect Membership Terms and Conditions for more details: http://45connect.com/legal/membership

10. Privacy Policy

We store your personal information like (including but not limited) your name, email and IP address, 45connect username collected during processing of support requests safely and confidentially.

 

support@45connect.com

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

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© 2015 45connection. A community for exploratory-learning and collaboration between registered members, educators, and professionals.

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